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Refund & Shipping Policy

Last Updated: March 22, 2026

At Pinders, we take great pride in the quality and provenance of our spirits, wines, and beers. Due to the nature of our products and for the safety of our customers, we maintain a strict No Returns policy.

1. All Sales Are Final

Once an order has been processed and leaves our facility, all sales are final. We do not accept returns or exchanges for:

  • Change of mind or taste preference.
  • Items purchased in error.
  • Over-ordered quantities for events or parties.

2. Damages and Issues (The Exception)

Please inspect your order upon receipt. While we do not accept returns, we will make it right if:

  • Damaged Goods: An item is broken or leaking upon delivery.
  • Wrong Item: You received a different product than what you ordered.
  • Spoilage: A wine is found to be “corked” or spoiled (requires notification within 24 hours).

To report an issue: Please email us at [Insert Email] within 24 hours of delivery with your order number and clear photos of the damaged or incorrect item.

3. Refunds and Credits

If an error on our part is confirmed, we will, at our discretion:

  1. Replace the item at no additional cost to you (subject to availability).
  2. Issue a store credit for the value of the item.
  3. Issue a refund to your original payment method.

Please note: It may take several business days for your bank or credit card company to process and post the refund.

4. Shipping & Delivery

  • Age Verification: A valid government-issued photo ID that proves you are 18 or older is required for all deliveries.
  • Delivery Windows: We aim for prompt delivery across New Providence. Delivery times are estimates and may vary due to traffic or weather.
  • Failed Delivery: If no one of legal age is available to receive the order at the scheduled time, the order will be returned to our warehouse. A redelivery fee may apply to your next attempt.

5. Order Cancellations

Orders can only be cancelled if they have not yet been dispatched for delivery. Once an order is “Out for Delivery,” it can no longer be cancelled or refunded.